Privacy Policy

Effective Date: December 1, 2025

Willow Ridge Recovery is committed to protecting the privacy and confidentiality of your health information. This Privacy Policy and Notice of Privacy Practices (“Notice”) explains how we may use and disclose your Protected Health Information (“PHI”), your rights regarding that information, and our legal obligations under the Health Insurance Portability and Accountability Act of 1996 (HIPAA), as amended, and applicable New Jersey law.

Our Legal Duties

Willow Ridge Recovery is required by law to:

• Maintain the privacy and security of your Protected Health Information

• Provide you with this Notice explaining our legal duties and privacy practices

• Abide by the terms of this Notice currently in effect

• Notify you following a breach of unsecured PHI if required by law

How We May Use and Disclose Your Health Information

Treatment

We may use and share your health information to provide, coordinate, or manage your healthcare and related services. This includes communication among healthcare providers involved in your care, such as physicians, therapists, nurses, and behavioral health professionals.

Payment

We may use and disclose your PHI to bill and receive payment for services provided. This may include sharing information with insurance companies, third-party payers, or billing services to determine coverage, eligibility, or payment responsibility.

Healthcare Operations

We may use your information for healthcare operations such as quality improvement, staff training, accreditation, licensing, audits, and compliance activities necessary to operate Willow Ridge Recovery.

Uses and Disclosures Without Authorization

We may use or disclose your health information without your written authorization in certain situations, including:

• As required by law, including reporting abuse, neglect, or domestic violence

• Public health activities, such as preventing or controlling disease

• Health oversight activities, including audits, investigations, and inspections

• Judicial and administrative proceedings, as required by court order or subpoena

• Law enforcement purposes, when legally required

• To avert a serious threat to health or safety

• Workers’ compensation claims, as permitted by law

Uses and Disclosures Requiring Your Authorization

We will obtain your written authorization before using or disclosing your PHI for purposes not described in this Notice, including:

• Marketing purposes

• Sale of PHI

• Most uses and disclosures of psychotherapy notes

You may revoke your authorization at any time in writing, except where action has already been taken in reliance on it.

Your Rights Regarding Your Health Information

You have the right to:

Request Access

You may request to inspect or obtain a copy of your health records, with limited exceptions.

Request an Amendment

If you believe information in your record is incorrect or incomplete, you may request an amendment.

Request Restrictions

You may request restrictions on how your PHI is used or disclosed. We are not required to agree to all requests but will comply when legally required.

Request Confidential Communications

You may request communication in a specific manner or location (for example, at an alternate address).

Receive an Accounting of Disclosures

You may request a list of certain disclosures made of your PHI.

Receive a Paper Copy of This Notice

You may request a paper copy of this Notice at any time, even if you have agreed to receive it electronically.

File a Complaint

If you believe your privacy rights have been violated, you may file a complaint with Willow Ridge Recovery or with the U.S. Department of Health and Human Services without fear of retaliation.

Our Responsibilities Regarding Electronic Information

Willow Ridge Recovery implements administrative, physical, and technical safeguards to protect electronic health information, including secure systems, access controls, and staff training. While we take reasonable precautions, no electronic transmission can be guaranteed to be 100% secure.

Website & Online Communications

Information submitted through our website contact forms, phone calls, or emails is treated as confidential to the extent required by law. However, website communications should not be used for emergency medical situations. If you are experiencing an emergency, please call 911 immediately.

Changes to This Notice

We reserve the right to change this Notice at any time. Any revised Notice will apply to all PHI we maintain and will be available on our website and upon request.

Contact Information

If you have questions about this Privacy Policy, your rights, or wish to file a complaint, please contact:

Privacy Officer
Willow Ridge Recovery
24 S. Holmdel Road, Suite 2B, Holmdel, NJ 07773
Phone: (855) 508-6972
Email: info@willowridgerecovery.com

You may also file a complaint with:

U.S. Department of Health & Human Services
Office for Civil Rights
www.hhs.gov/ocr